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Privacy Policy

This Privacy Policy explains how Equestricare Pty Ltd (ACN 165 544 089) (we, us) collects, uses, discloses and protects your personal information when you use our website www.horsemassagecourse.com.au (Website), enrol in or participate in our courses or programs, purchase products or services from us, or otherwise interact with our business.

We may amend this Privacy Policy from time to time, with or without notice to you. We recommend checking our Website regularly for updates.

1. What information do we collect?

(a) “Personal information” is information or an opinion that could identify you. We may collect and hold personal information including:

  • Your name, email address, postal address and other contact details;
  • Technical and usage information (IP address, browser type, cookies and similar technologies);
  • Course enrolment details, assessment results and course participation/progress; and
  • Any other information you choose to provide to us.

(b) We may collect sensitive information (such as health or medical information) if you voluntarily provide it—for example, when requesting an extension, transfer, deferral or refund, or when disclosing personal circumstances. This information is collected with your consent and used only for the purpose for which it was provided.

2. How we collect your information

(a) We may collect personal information when you:

  • Register for or enrol in an online course or Certificate Course;
  • Make a purchase on our Website;
  • Communicate with us via post, email, social media, telephone, SMS or Website forms;
  • Create an account or participate in our online community; and/or
  • Offer to supply or supply goods or services to us.

(b) Our Website uses cookies to enhance functionality and deliver customised experiences. You can disable or manage cookies through your browser settings.

(c) We may automatically collect technical information when you use our Website, including your IP address, device type, operating system, pages viewed, timestamps and referring URLs.

3. Why we collect your information

We collect personal information as reasonably necessary to operate our business. This includes providing purchased products, managing courses, processing payments, improving our services, analysing Website activity, supporting marketing, protecting copyright and intellectual property, and meeting legal or regulatory obligations.

4. How we store and protect your information

(a) We store information electronically in secure databases, including with trusted third-party providers in Australia and overseas. We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access.

(b) We do not store your payment information. Payments are securely processed through third-party processors such as Stripe, PayPal, Apple Pay, Google Pay and Afterpay. These providers handle your payment information according to their own terms and privacy policies.

(c) Our Website may contain links to third-party sites. We are not responsible for their content or privacy practices.

5. Disclosure to third parties

(a) We may use or disclose your personal information to inform you about products, services, promotions, events or opportunities. You can opt out at any time.

(b) We use third-party platforms such as Thinkific (course delivery) and Mailchimp (email communication) that may process your information under their own privacy policies.

(c) We may disclose information to contractors and service providers including web hosting, payment processing, data analysis, IT support and professional advisers, or where required by law.

(d) Some information may be processed or stored overseas in countries where our service providers operate, including Canada, the U.S., and EU member states. We take reasonable care in selecting reputable providers but are not responsible for misuse or loss by these providers.

6. Community engagement, photos and testimonials

(a) If you participate in our online community, practitioner directory or peer-to-peer tools, any information you share may be visible to other participants. We encourage discretion and expect users to follow our Code of Conduct and Community Guidelines.

(b) If you attend a live event, workshop or practical intensive, you may be photographed or recorded for promotional or educational purposes. By participating, you consent to the use of your image unless you notify us in writing before or during the event.

(c) By submitting a testimonial or review, you grant us permission to publish it (including your name and any images) across our Website, social media and advertising materials. You may request anonymity or withdrawal at any time.

7. Access and correction

(a) We retain personal information as long as required to provide services, comply with legal obligations, resolve disputes and enforce agreements. For example, student records may be retained for certificate verification.

(b) You may request access to your personal information by contacting us.

(c) You may request corrections if information is inaccurate, incomplete, outdated, irrelevant or misleading.

(d) We may decline access or correction requests in certain cases as permitted by the Australian Privacy Principles.

8. Complaints

(a) If you have concerns about our handling of your personal information, please contact us.

(b) We will assess your complaint and may request further information. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Additional rights for the EU and UK (GDPR)

(a) If you are located in the EU or UK, the GDPR may apply to your personal information.

(b) Legal bases for processing include:

  • Consent;
  • Contractual necessity;
  • Legal obligations;
  • Legitimate business interests that do not override your rights.

(c) Additional GDPR rights include:

  • The right to object to certain processing;
  • The right to data portability;
  • The right to request correction or deletion of your data.

(d) We take reasonable steps to ensure safeguards for international data transfers, such as GDPR-compliant contractual clauses.

10. Contact us

If you have questions, requests regarding your personal information, or complaints about our privacy practices, contact us at:

Email: info@equestricare.com.au

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